@sunny said in Reporting Roadblocks: Denial, Fear, Shame, Guilt, Embarrassment, etc.:
@meg said in Reporting Roadblocks: Denial, Fear, Shame, Guilt, Embarrassment, etc.:
And honestly, if you don't want anything to happen to the person from your reporting, then you still aren't /reporting/ the behavior. The conversation is still 'how can a game make reporting more likely'. Your conversation is a different one. Your conversation is 'how can I be a supportive friend and just listen to someone's shitty experience', which doesn't require it being staff or not.
This. I don't think the question is 'how can we help victims come forward and talk about their experiences', it's 'how can we encourage reporting'. They're very different conversations. Frankly, in a staff capacity, someone telling me something while saying they want no action taken regarding it is less than useless. It does not help them. It does not help me. If all that's desired is someone to talk to about what happened, there are several chat-based services on the internet involving people with training as to specifically how to deal with this sort of conversation. If that's what somebody is after, that is what somebody should be doing.
If I am unable to act on what I am told, what is the purpose of telling me? I can't help make things safer for the person telling me. I can't help make things safer for anybody else. I'm not trained to be of actual assistance in these matters, and could actually end up doing real psychological harm by trying to do so. So, seriously: who does it benefit to encourage someone to come to me with things I cannot take action on? It does not even benefit the victim.
ETA: Also, survivor here. So yes, I am allowed to have an opinion on this topic before someone gets into "oh you just couldn't understand" because I do.
This. Like, probably at a glance it sounds like a heartless to say "I don't want to hear about your report unless I can act," but honestly it's true. If you're coming to staff, please help them help you -- and help them help others. Honestly, I would do a lot to help someone keep themselves safe off my game if they were worried about retaliation there, even if it's just trying to help them figure out laws and how to report things and all of that. But it's a little like going to HR with an issue in the workplace. It's generally HR's duty to do their best to protect the source of a complaint, but if it's something that falls within the purview of things they need to act on (for legal reasons), they have to do so. (Which may not involve naming the person who lodged the complaint, but often in situations like that it'll be fairly obvious to the person reported.)
Obviously MU*s aren't in the position of having legal responsibilities to, say, protect their workplace from sexual harassment, but I do think there's a certain level of similarity in that HR is there to protect the company, as staff is there to protect their game.
None of this is to say that it's an easy thing to tell someone "I have to act on this information" when they don't want you to. And honestly, I can't recall having ended up in that position as a staffer -- at least not for anything major. So I think it's a very difficult path to sensitively and empathetically handle these sorts of situations while still needing to move forward with acting on information that someone on your game is doing stuff that necessitates serious discipline to protect the game and the playerbase at large. I unfortunately don't have a magic set of words to easily figure out how to do that.