@meg said in Reporting Roadblocks: Denial, Fear, Shame, Guilt, Embarrassment, etc.:
And honestly, if you don't want anything to happen to the person from your reporting, then you still aren't /reporting/ the behavior. The conversation is still 'how can a game make reporting more likely'. Your conversation is a different one. Your conversation is 'how can I be a supportive friend and just listen to someone's shitty experience', which doesn't require it being staff or not.
This. I don't think the question is 'how can we help victims come forward and talk about their experiences', it's 'how can we encourage reporting'. They're very different conversations. Frankly, in a staff capacity, someone telling me something while saying they want no action taken regarding it is less than useless. It does not help them. It does not help me. If all that's desired is someone to talk to about what happened, there are several chat-based services on the internet involving people with training as to specifically how to deal with this sort of conversation. If that's what somebody is after, that is what somebody should be doing.
If I am unable to act on what I am told, what is the purpose of telling me? I can't help make things safer for the person telling me. I can't help make things safer for anybody else. I'm not trained to be of actual assistance in these matters, and could actually end up doing real psychological harm by trying to do so. So, seriously: who does it benefit to encourage someone to come to me with things I cannot take action on? It does not even benefit the victim.
ETA: Also, survivor here. So yes, I am allowed to have an opinion on this topic before someone gets into "oh you just couldn't understand" because I do.