@ganymede
The main problem with WoD is that it started as an antagonistic system. Look at Vampire from day one and we see that even the PCs have dramatic tension based on bloodline.
We largely had okay success on the original multi-sphere game, MasqueradeMUSH, where our overall staff philosophy was "work it out yourself". There was a '+judge' command when people couldn't, but my personal rule was when I had to get involved you agreed to live with it.
And of course people couldn't live with it. GOMOs (Gold/Game Of My Own) popped up as people demanded their way was better, and "their way" was either:
- Be fair
- Their way was the right way
- An abusive combination of both
Nowadays we know better, but that culture plagues us. The one WoD game I know that tried to solve this, The Reach, had its well-meaning creator pretty much hammered by friends and others until he shrugged and went off to have a more reasonable life away from mushing.
My takeaway from that, from seeing it happen over and over, is that we who stay are not reasonable people.
This makes it hard to attract and keep reasonable people.
I'm glad that people are asking the hard questions, but unless a game has a PHB on staff (psycho hose-beast) to play the unreasonable viper, I feel that no game will be able to maintain reasonableness when just one player decides to piss in the apple cart, or however that phrase goes.
Oh it can be done otherwise, with all staff willing to stand firm against the unreasonable players, but that's just as tricky.
Do games need staff? Yes.
Do they need a lot of staff? Up to them.
They need the right staff.