@arkandel said in Managing Player Expectations:
I agree with the general principle but with this caveat; it's usually the edge cases who represent a lot of the work needed to put those expectations at ease, so by bringing them up we can perhaps discuss the traits that make them edge cases, and whether they have a point or not.
My experience tells me otherwise.
The cases that require the most work are the ones involving a very active player demanding many things that would be considered reasonable, individually, but, in the aggregate, require a lot of time from the staff end. These players represent a huge workload for staff, but you cannot reasonably refuse them because they aren't asking for any individual thing that is egregious. These are the players that want to investigate every news article, every plot thread, everything, and everyone.
The edge cases may be easily dismissed.